Questionnaire and frequently asked questions

Questionnaire
A few weeks after your arrival you will receive an e-mail with our Housing Office questionnaire. This questionnaire will be sent to you by Feeddex, a specialised company on feedback on sales.

We kindly ask you to fill out all questions and rank the various elements. Filling out the questionnaire is easy and will only take a few minutes of your time. Obviously your response is strictly confidential and we won't pass it on to others.
We are asking your opinion on our product, the price/quality ratio, our service and reputation. Questions for example are how you value our website.

Open box
You can also leave a comment in the "open box" space. If you like us to reply to you, please also leave your e-mail address. Otherwise, obviously your comment will remain anonymous.

Frequently asked questions
Q: I already applied for housing at Housing Office, but I have not heard from you yet. What do I have to do?
A: Your application first needs to be approved by your contactperson at the University or Hanzehogeschool. This may take some time. As soon as we receive their approval, we will email you. If your are worried, please email your contactperson.

Q: I transfered money to you and received a confirmation of this payment. When will I get a room?
A: We can offer you a room between 6 weeks and 2 weeks before your arrival. If you are worried, please email us.

Q: Can I pay with my credit card?
A: No, we are sorry to let you know that you cannot pay by credit card.

Q: I am in Groningen now and I have accepted accommodation in one of the International Student Houses, but I would like to bedhop to another room. What do I have to do?
A: Always sign your rental agreement first as we can only bedhop you a month later (if your preferred room is available). Fill in a change form with your request for another room. This form can be found on our website.

Q: I will arrive on 25th of August 2011 to be on time for the introduction programme of my University, but my rental agreement starts on 1st of September. ( Only for the International student House). What can I do?
A: By exception in August 2011 it may be possible to arrive 12 nights earlier (=on Saterday 20th of August) before 1 September 2011. You need to email your student manager and ask if your room is already available. If not, you need to find a hotel and check in on 1 September 12.00 hours. Also you may not arrive earlier than 20th of August, unless you book a room and pay the rent from 1 August 2011. Per early night you pay € 20,-.

Q: I am too late in shortening my rental agreement. What can I do?
A: If you want to shorten your agreement, we need to know 1 month before. Please keep in mind that you have to rent by the Housing Office for min. 5 months.  We can not change your departure date and you will continue paying rent. Only in case of serious illness of yourself or serious illness or death in your family (first grade), can we terminate your agreement on the same month.

Q: We are a group of students and we would like to live together. Is this possible?
A: Every student needs to apply individually. You may put your wish to live together on each application form and we will do our best to book rooms in one International Student House. It is not possible to rent a family house in the private sector with a group of students.

Q: You have booked a studio for me in the private market. Can I bring a friend to stay with me?
A: No, a studio is for 1 person only. If you come together, you need to ask for an apartment.
Or you can apply for a shared room in one of our International Student Houses so you can live in the same room.

Q: Do I need insurance as your lessee?
A: You need to insure your own personal items during your travelling and staying in Groningen. Also take out a good third party liability insurance in case you cause damage to someone or something. Obviously you need to insure for medical costs.